Shipping Policy

Last updated: March 2026

Thank you for shopping with Jenniekiss. This Shipping Policy explains how we process, ship, and deliver orders. We are committed to providing clear, transparent, and reliable shipping services.

1. Shipping Locations

Jenniekiss currently ships to the following regions:

  • United States

  • Canada

  • Australia

  • United Kingdom

  • Europe (European Union countries)

If you are unsure whether we can ship to your location, please contact our support team before placing an order.

2. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Processing includes:

  • Order verification

  • Product preparation and packaging

  • Shipment scheduling

Orders are not processed or shipped on weekends or public holidays.

During peak periods, processing times may be extended by a few additional business days.

3. Shipping Methods & Delivery Time

We offer two shipping options:

Standard Shipping

  • Free shipping on orders over $50 (USD)

  • $4.90 flat shipping fee for orders under $50

Estimated delivery times:

Region Delivery Time
United States 3–7 business days
Canada 5–10 business days
Australia 5–10 business days
United Kingdom 5–10 business days
Europe (EU countries) 5–12 business days

Expedited Shipping

  • Flat rate: $12.00 (USD) for all orders

Estimated delivery times:

Region Delivery Time
United States 2–4 business days
Canada 3–6 business days
Australia 3–6 business days
United Kingdom 3–6 business days
Europe (EU countries) 3–7 business days

Shipping costs are calculated based on your order and will be clearly displayed at checkout before payment is completed.

The price shown at checkout reflects the final shipping cost with no hidden shipping fees.

Standard and expedited shipping rates are fixed as outlined above.

Delivery times are estimated based on normal shipping conditions and may vary slightly due to carrier operations, weather conditions, or customs processing.

4. Shipping Carriers

We use major international carriers such as:

  • USPS

  • UPS

  • FedEx

  • DHL

The carrier selected will depend on your location and the shipping method chosen at checkout.

For return shipping details, including prepaid return labels and applicable fees, please refer to our Return & Refund Policy, which provides full information on return eligibility, shipping fees, and refund processing.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

You can track your shipment using the tracking link provided or directly through the carrier’s website.

If you do not receive tracking information within 5 business days, please contact us.

6. Customs, Duties, and Taxes

For international orders (outside the United States), customs duties, import taxes, or other fees may apply based on your country’s import regulations.

All applicable customs duties and import taxes are covered by Jenniekiss. Customers will not be required to pay any additional fees upon delivery.

The price displayed at checkout is the final total amount for your order, including shipping charges. There are no additional or hidden shipping-related charges.

For orders within the United States, no customs duties or import fees apply.

Jenniekiss handles customs clearance and all related charges to ensure a smooth delivery experience.

7. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information.

Jenniekiss is not responsible for delivery issues caused by:

  • Incorrect or incomplete addresses

  • Missing apartment, suite, or unit numbers

If an order is returned due to incorrect address information, additional shipping fees may apply for reshipment.

8. Lost, Delayed, or Stolen Packages

Once your order has been shipped, it is handled by the shipping carrier.

If your package is delayed, lost, or marked as delivered but not received, please contact us. We will assist you in resolving the issue and work toward an appropriate solution.

9. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Photos of the package

  • Photos of the damaged item

  • Your order number

We will review the case and provide a replacement or appropriate solution.

10. Order Changes and Cancellations

Orders can only be modified or canceled before they are shipped.

Once an order has been shipped, it cannot be changed or canceled and must follow our Return & Refund Policy.

11. Contact Us

If you have any questions regarding shipping, please contact Jenniekiss:

Email: info@jenniekiss.com

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

We typically respond within 24 business hours.

12. Policy Updates

Jenniekiss reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date.